In short
- Your signed agreement sets your fees and payouts. These terms cover everything else.
- Keep your listing, prices and opening hours accurate.
- You're responsible for what you sell, including food safety.
- Use customers' details only for their order.
1.How these terms fit with your agreement
Your signed agreement with Pezta Ltd sets commission, payout schedule and anything negotiated. If it disagrees with these terms, the agreement wins.
2.Your shop stays your business
You run your shop, set your prices and employ your staff. Pezta provides the app, the customers and the delivery.
3.Joining
Give accurate details and keep your licences current, including your county business permit and any food handling certificates [advocate to confirm the list].
4.Your listing
Accurate items, photos, prices and hours. Mark items out of stock and close the shop in the app when you’re closed.
5.Orders
Accept or decline new orders within [minutes] minutes, pack them securely, and have them ready when the rider arrives.
6.Food safety and restricted items
Prepare and store food safely. No alcohol, tobacco or prescription medicine on Pezta [team to confirm].
7.Customer details
Use them only for the order. Don’t contact customers for marketing unless they’ve agreed.
8.Fees and payouts
Commission as in your agreement. Payouts every [week] by M-Pesa or bank, with a statement in the vendor app.
9.Refunds and complaints
When an order goes wrong because of the shop, the refund comes out of the shop’s payout, as set out in your agreement.
10.Photos and your name
You let Pezta use your shop’s name, logo and photos to show your shop on Pezta.
11.Pausing and leaving
Pause any time in the app. Either side can end the agreement with notice, as set out in it.
12.Contact and Kenyan law
partners@pezta.co.ke. Governed by the laws of Kenya.
Related documents
Questions about this document? Email privacy@pezta.co.ke or call 0700 000 000.