In short
- Pezta connects you with local shops. The shop sells you the items; a Pezta rider delivers them.
- You see every price and fee before you pay with M-Pesa.
- If something goes wrong, tell us within 24 hours and we'll put it right.
- These terms follow Kenyan law, and nothing in them takes away your rights as a consumer.
1.Who we are
Pezta Ltd, a company registered in Kenya, [company number], [address], Nyeri.
Contact support@pezta.co.ke, 0700 000 000.
2.What Pezta does
Pezta runs the app and website. Shops list and sell their own items. Pezta riders, who are Pezta employees, deliver them.
3.Your account
You sign up with your phone number and a code we text you. Keep your phone safe; tell us at once if you lose it.
You must be 18 or over to have an account [advocate to confirm age rule].
4.Prices and fees
Shops set item prices. Pezta sets the delivery fee, based on distance.
Every price and fee shows before you pay; the total in your cart is the total M-Pesa asks for.
5.Placing an order
Your order is placed when your payment goes through, and accepted when the shop confirms it.
If the shop can’t accept it, we refund you in full.
6.Paying with M-Pesa
Payment is by M-Pesa only. You approve each payment with your PIN on your own phone. Pezta never sees or asks for your PIN.
Your M-Pesa SMS and the receipt in the app are your records.
7.Delivery
Delivery times are estimates. Give an accurate address and a landmark, and keep your phone on.
If the rider can’t reach you after calling [number] times and waiting [minutes] minutes, see the Refund policy for what happens next.
8.Cancelling and refunds
Free until the shop accepts; after that, see the Refund policy.
9.Things you can’t order
Alcohol, tobacco, prescription medicine, and anything illegal to sell in Kenya [advocate and team to confirm the list].
10.Using Pezta fairly
No fake orders, abuse of riders or shop staff, or misuse of refunds. We may suspend accounts that do this, after looking into it.
11.Our responsibility
We’re responsible for running the app and for our riders. Shops are responsible for what they sell.
Nothing here limits your rights under the Consumer Protection Act, 2012.
12.Complaints and Kenyan law
Contact us first; we’ll answer within the times in the Refund policy.
These terms are governed by the laws of Kenya.
13.Changes to these terms
We’ll show changes in the app before they apply to you.
Related documents
Questions about this document? Email privacy@pezta.co.ke or call 0700 000 000.