Rider terms: Pezta legal

These terms sit alongside your employment contract. If they disagree, your contract wins.
We track your location only during your shift.
Use customers' details only for their delivery.
Never take cash or payments to your own number.

1.How these terms fit with your contract

Your employment contract with Pezta Ltd sets your pay, hours, leave and benefits. These terms cover using the rider app and equipment.

The office creates your account. Sign in with your phone number. Don’t share your account or phone.

Start and end shifts in the app. Take orders or pass them on with a reason. You can always refuse a delivery that isn’t safe.

Check the order at the shop, keep it secure and upright, follow the landmark directions, and take a photo at handover.

The bike, battery, helmet, jacket and bag belong to Pezta. Report damage at once. Return them at the end of your shift.

Wear your helmet, follow traffic law, and stop if conditions aren’t safe. Report any accident or incident in the app or by phone straight away.

Location only during shifts. How we use rider data is in the Privacy policy.

Use them only for the delivery. Don’t save numbers or contact customers after the order.

Customers pay through the app. Never take cash, tips or M-Pesa to your own number for an order [team to confirm the tips rule].

A person, not only the app, reviews any decision to suspend your account, and you can ask for a review.

Return all equipment. Your account closes on your last day.

Questions about this document? Email privacy@pezta.co.ke or call 0700 000 000.