How can we help?

You can look around without one. To order, we need your phone number so your rider can call you.

Some shops set one. The shop page shows it before you add anything.

Not in one order yet. Place a separate order for each shop.

Alcohol, cigarettes, prescription medicine, and anything that's illegal to sell. Chemists on Pezta sell over-the-counter items only.

Check that your phone has signal and that the number on your Pezta account is your M-Pesa line. Then send the prompt again from the payment screen. You haven't paid anything unless you entered your PIN.

Don't pay again. Tap Help on the order, or call us, with the code from your M-Pesa SMS. We'll find the payment and either confirm your order or refund you.

Never. You only enter your PIN in the M-Pesa prompt on your own phone. If anyone who says they're from Pezta asks for it, hang up and call us on 0700 000 000.

Not yet. Pezta is M-Pesa only for now, so riders never carry cash. Card payments are coming.

Your M-Pesa SMS confirms the payment. The full receipt, with every item and fee, is in Orders in the app.

It depends on how far the shop is from you. You see the delivery fee, and every other fee, before you pay.

The app shows an estimate for each shop before you order, and updates it while your rider is on the way.

Every day from 7 am to 10 pm. Each shop's own opening hours show in the app.

Add a landmark when you save your address, like "green gate next to the posho mill". If they still can't find you, they'll call.

Call us straight away. If the rider hasn't left the shop, we can usually change it. If the new address is further, the delivery fee may change.

Check your rider on the map in the app and call them if you need to. If something's not right, tap Help on the order or call us.

Yes, for free, until the shop accepts it. After that, tap Help on the order: what we can refund depends on how far along it is.

We refund to the M-Pesa number that paid, usually within 24 hours of agreeing the refund. The full rules are in our Refund policy.

In the app, go to Profile, then Delete account. Or email privacy@pezta.co.ke. We keep the order and payment records the law asks us to keep, and delete the rest.

Only if you say yes. You can turn offers off any time in the app. We'll still send messages about your orders.

Every week, by M-Pesa or to the shop's bank account. The vendor app shows every order and payout.

Fill in the form on our Ride with Pezta page. Riders are employed by Pezta, so we'll invite you for an interview.