In short
- Email privacy@pezta.co.ke to see, correct or delete your data.
- Delete your account in the app: Profile, then Delete account.
- We'll check it's you first, by calling the number on your account.
- Never send us your PIN, password or a copy of your ID by email.
1.What you can ask for
To see your data, correct it, delete it, limit how we use it, object to a use, withdraw consent, or get a copy to take elsewhere.
2.How to ask
Email privacy@pezta.co.ke with the subject “Data request”, your name, the phone number on your account, and what you want.
3.How we check it’s you
We call or text the phone number on your account. We’ll never ask for your M-Pesa PIN.
4.How long it takes
Within the time Kenyan law sets [advocate to confirm the periods]. If we need longer, we’ll tell you why.
5.Deleting your account
In the app: Profile, then Delete account. Deleting the app doesn’t close your account.
We keep order and payment records the law requires, then delete them.
Shops and riders: contact us to close business or work accounts.
6.Offers and messages
Turn offers off in the app. Order messages still come while you have orders.
7.Complaints
Ask us first. You can complain to the Office of the Data Protection Commissioner at odpc.go.ke.
Related documents
Questions about this document? Email privacy@pezta.co.ke or call 0700 000 000.